Preparing for Your Visit

Thank you for considering Urban Family Practice for your care. Our team of doctors, specialists and staff work closely to ensure you receive compassionate, coordinated care during your appointment and beyond.

Please review the following information, designed to assist you before your visit.

Before Your Appointment

Use this checklist to prepare for your visit:

  • Gather any necessary documents, and medical records, prior to your appointment:
    – Copies of any tests, X-rays or medical histories related to the reason for your visit
    – A list of all current medications with doses, including over-the-counter and herbal medication
  • Review any special directions from your doctor about diet or medication restrictions prior to your appointment if you are having bloodwork or any other tests done that require them
  • Arrange for transportation to take you home after your visit if it is required based on the type of appointment
  • Arrive to your first appointment 15 minutes early, to give you time to fill out any necessary forms on the Self Check-In Kiosk.

We see all patients on an appointment basis & ask that you call in advance so that we may reserve time for you. We try to see all patients on time, and request that you extend the same courtesy to us. If you can not keep an appointment, notify us immediately. Please try to give us 24 hours notice so that this time may be given to another patient.

You will be required to re-schedule your appointment if you are more than 20 minutes late. (There will be a $10.00 fee for any missed appointments.)

Now patients and members can book appointments from a practice’s website without having an active Patient Portal account. Schedule for: COVID-19 Antibody Testing, a visit to discuss COVID-19 symptoms, Care Coordination, to Enroll, etc… The appointment will be booked in real-time in our MEDENT system.

Urban Family Practice offers services in many areas of healthcare in order to ensure a complete treatment and the best possible equipment available, right on our own premise. This will help to make your visit faster and more convenient. Here are some of our specialized services.

Medent Patient Portal offers patients personalized and secure on-line access to portions of their medical records.

Patient Portal

Medent Patient Portal offers patients personalized and secure on-line access to portions of their medical records.


Teletriage is a collection of means or methods for enhancing health care, public health and health education delivery and support using telecommunications technologies. Teletriage encompasses a broad variety of technologies and tactics to deliver virtual medical, health, and education services. Teletriage is not a specific service, but a collection of means to enhance care and education delivery.


Courtesy shuttles are usually reserved for resorts and airports — or sometimes even hospitals and ophthalmologists — but not anymore! Urban Family Practice has a Courtesy Shuttle Van available to its patients at no additional charge. If you need help getting here, we’ll come pick you up!


Our regular office hours are Monday thru Friday, 8am – 5pm. Routine calls and questions regarding appointments, billing, referrals, labs, and X-rays will also be taken during these hours.

NEW After Hours on Niagara Street: 5:00pm-9:00pm

However, there is always a provider on call to help you 24 hours per day. Just call our office at (716) 882-0366.

Please Note: For Life Threatening Emergencies, contact 911 immediately.

Depending on your individual Medical Insurance, you may be required to contact our office prior to any Non-Life Threatening Emergency Room visit.