Front Desk Receptionist

Job Location:
Urban Family Practice

Job Description:
Urban Family Practice is looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our office. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. Multitasking and stress management skills are essential for this position.

Primary Responsibilities:
Responsibilities can include but are not limited to:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Proven work experience as a Receptionist, Front Office Representative or similar role – preferred
• Proficiency in Microsoft Office Suite – preferred
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
• Bilingual in English and Spanish preferred

Benefits: Paid time off, Health Insurance, Vision, Dental, and Life Insurance, Retirement Benefits/ Accounts, Employee Discounts
Shift/Hours: 40 hours a week, 8AM-5PM with 1-hour lunch.
Work Days: Monday-Friday


The Medical Assistant’s primary functions within the legal scope of practice of this position is in assisting healthcare providers (MD, NP, PA) to make efficient use of their clinic time by maintaining smooth patient flow. This is accomplished by having the patients in the exam rooms and ready to see the provider at the time of their appointment, conducting laboratory and other duties as ordered by medical provider, maintain clean and stocked exam rooms.


  • Responsible for rooming patients and record in electronic health record all information needed by the medical provider prior to exam (chief complaint, vital signs, medication review, allergy review, equipment set up, eye test, height, weight etc.) Notify provider of patient’s arrival.
  • Responsible for performing in house laboratory tests; EKG, phlebotomy and other collection specimens; accurately processing and documenting all tests. Track all lab work to assure report has been processed; results recorded in electronic health records.
  • Immediately report to provider abnormal lab results.
  • Responsible for daily organization and cleanliness of exam rooms and laboratory space; stocking exam rooms and laboratory area with appropriate supplies; sterilizing equipment Assist with answering telephone and appointment scheduling during times when there is a lighter patient load or staffing demands.
  • Responds to emergencies in appropriate manner according to protocol: Maintains strict compliance with HIPPA and OSHA guidelines following appropriate legal and ethical professional conduct



  • Certified Medical Assistant (certification)
  • Minimum Qualifications
  • High School graduate or equivalent and completion of Medical Assistant training program
  • Completion of a Medical Assistant training program and at least 1 year of Outpatient ambulatory care experience
  • Preferred Qualifications
  • Experience with electronic health records such as Medent preferred.
  • Physical Requirements
  • Standing/walking required for extended periods of time.
  • Manual dexterity for using a computer keyboard.
  • Excellent visual acuity for accuracy of performing procedures and administering medications/immunizations.
  • Bending, lifting and stooping required.

Job Type: Full-time

Registered Nurse with Care Coordination

Job Location
G-Health Enterprises/Urban Family Practice
1315 Jefferson Ave
Buffalo, NY 14208

Job Description
Promotes and restores patients’ health by providing physical and psychological support to all patients of Urban Family Practice through the use of telehealth and home visits. In combination with RN responsibilities at the clinic, the Combination Care Coordinator is responsible for providing care coordination and care management services to a caseload of members within GBUAHN Health Home who have a severe mental illness, HIV/AIDS, and/or frequently utilize the emergency room. The Combination Care Coordinator will work closely with Value Based Payment team to assist with meeting quality metrics. The Combination Care Coordinator will rotate with other Combination Care Coordinators working on the Mobile Unit within the community providing Covid-19 testing and vaccinations.

Primary Responsibilities
• Provide comprehensive care coordination to a caseload of 20 high-risk members (Health Home plus). After 12-months in the program, member graduates into HARP and Combination Care Coordinator gets new members
◦ 2 Phone encounters a month for each member
◦ 2 Face-to-face encounters a month for each member (in their home, clinic, or public location)
◦ Complete a Comprehensive Health Assessment, Interactive Care Plan, and update History yearly with the member
• Continuously monitoring EMR to complete required documentation, triages, todos etc.
◦ Transcribe and document detailed descriptions of any interactions with a patient/member
• Answering all incoming calls and addressing patients’ questions and concerns appropriately.
◦ Utilizing ClearTriage if a patient calls expressing symptoms.
• Outbound phone calls for scheduling appointments or addressing quality metrics.
• Completing ER follow-ups and Transition of Care with the patient after a visit to the hospital.
• Monitoring patients who use the Medacube and complete a welfare check when a dose is missed.
• Call patients to carry out Chronic Care Management.
• Perform visits within the home while operating telehealth platforms.
• Provide services on the Mobile Unit within the community through mobile urgent care to keep patients from having to go to the emergency room
• Schedule and perform Covid-19 testing and vaccinations on the Mobile Unit
• Other duties as needed

Combination Care Coordinator (RN) Physical Requirements:
• Walking, standing, sitting and driving.
• Lifting Requirement: 50lbs

• Current RN license, in good standing.
• Proficient in Spanish, required.
• At least 2 years of clinical experience, strongly preferred.
• At least 1-year of Mental Health Case Management experience, strongly preferred.- Required
• Medent EMR experience, preferred.
• Proficient in Microsoft Office (e.g. Excel, Outlook, OneNote, PowerPoint)
• Ability to work in culturally diverse clinical settings.

Pay: Determined based off of qualifications and experience.
Benefits: Paid time off, Health Insurance, Vision, Dental, and Life Insurance, Retirement Benefits/ Accounts, Employee Discounts
Shift/Hours: 40 hours a week, 8AM-5PM with 1-hour lunch. Occasional weekends for events
Work Days: Monday-Friday